The Wider Built Environment Consultation closed 22/08/19

Response to the MHCLG consultation on Redress for Purchasers of New Build Homes and the New Homes Ombudsman

David Barnes

(Acting) Head of Policy & Public Affairs

Last updated: 22nd August 2019

Summary

The Ministry of Housing, Communities & Local Government (MHCLG) is seeking views on delivering a New Homes Ombudsman and the detail of proposed legislation to provide better redress for purchasers of new build homes.

It covers the following areas:

  • The role of the New Homes Ombudsman
  • The requirement of developers of new homes to belong to a New Homes Ombudsman
  • Number of Ombudsmen
  • Access to a New Homes Ombudsman
  • Scheme Provider and Approvals Process
  • Funding a New Homes Ombudsman
  • Powers of a New Homes Ombudsman
  • Geographical Scope
  • Code of Practice for developers of new build homes
  • Enforcement

Response to the MHCLG consultation on Redress for Purchasers of New Build Homes and the New Homes Ombudsman

The CIOB submission, as well as the formal consultation document, can be accessed below.

Download Redress for Purchasers of New Build Homes and the New Homes Ombudsman (pdf 792 kb)